Frequently asked
questions

Engineered timber flooring combines a real European oak top layer with a stable multi-layer timber base.

The cross-layer construction reduces the natural movement that can cause solid timber to cup, twist or expand as temperature and humidity change.

Engineered boards offer greater dimensional stability, allow wider plank formats and arrive pre-finished. This reduces sanding, staining and sealing work on site.

You still see and walk on genuine European oak, while the layered base helps the board remain stable over time.

Hardwood layers are arranged at opposing angles so each layer helps resist movement in the next. Milton Lane boards use dense birch and eucalyptus in the multi-layer base rather than a lightweight poplar core.

The surface is a sawn oak veneer with a pre-finished UV lacquer and tongue-and-groove profile.

The veneer is the genuine European oak surface of the board. Milton Lane uses a 4mm sawn veneer across the current Wide Plank and Herringbone ranges.

A substantial veneer allows the floor to be professionally sanded and refinished in future if required.

Yes. The timber is stained and sealed in the factory, so there is no need to sand, stain and seal the entire floor after installation.

Installation method, adhesive curing time and site conditions still determine when the floor can be used.

Milton Lane sources FSC-certified oak from renewable plantations in France, Germany and Poland. The multi-layer base uses birch and eucalyptus hardwoods selected for stability.

Yes. Milton Lane is based in Coolum Beach QLD 4573. Visits are by appointment, so please contact us before travelling.

Flooring is delivered on pallets using a large delivery truck. The property needs suitable access and enough space for the truck to stop safely.

Please have two people available to move the boxes from the pallet to a dry, protected storage area. If access is restricted, ask us about a local last-mile delivery option.

Yes. You or an authorised representative, such as your builder, needs to be present to sign the delivery paperwork and move the flooring to a safe location out of the weather.

Yes. Tracking information is provided after dispatch. Your contact details are also included on the consignment so the courier can contact you if required.

If a freight delay occurs, contact Milton Lane and we will liaise with the courier.

We can generally store timber for up to two weeks. Storage after that period is charged at $50 per pallet, per week. This does not apply while an out-of-stock item is awaiting arrival.

Tell us your required delivery window when confirming your order so we can plan around your project.

Measure your floor area accurately before ordering. Allow an additional 10% for wastage for plank flooring and 20% for herringbone flooring. Confirm your measurements and required box quantities with your installer before placing your order.

If you have over-ordered, acceptance of returned flooring boxes is at Milton Lane’s sole discretion. Please contact us for approval before returning any boxes.

Only unopened, undamaged boxes containing undamaged flooring are eligible for an approved over-ordering return. A 20% restocking fee applies to accepted over-ordering returns.

Return freight and its administration for approved over-ordering returns are the buyer’s responsibility.

Your builder or installer should review the Milton Lane installation guidance before work begins. It covers acclimation, expansion space, approved adhesives and other preparation requirements.

Use a licensed carpenter or flooring specialist with demonstrated timber flooring experience. Not every general carpenter regularly installs engineered timber, so ask about relevant projects before engaging them.

Contact us if you would like help finding an experienced installer in your area.

A competent DIY installer may be able to install Wide Plank flooring after carefully reviewing the installation requirements.

Herringbone is best handled by an experienced professional and must be glued down rather than floated.

Use the recommended cleaning method, remove grit regularly and avoid leaving moisture on the timber. The care guide explains routine cleaning and longer-term maintenance in detail.

Milton Lane supplies WOCA floor-care products and timber mops suited to the flooring finish. Contact us for current product recommendations and availability.

Warranty coverage depends on correct storage, subfloor preparation, installation and ongoing care. Review the warranty terms before installation and keep your order documentation.